Privacy Policy

1. Introduction

CapitVetri Pet Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website capitvetri.media and use our pet care services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Book our services
• Create an account with us
• Communicate with us via phone, email, or other means

This information may include:

• Name and contact information (email, phone number, address)
• Pet information (name, breed, age, medical needs, behavioral notes)
• Emergency contact information
• Veterinarian contact information
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our pet care services
• To communicate with you about appointments and services
• To send newsletters and promotional materials (with your consent)
• To process payments and manage billing
• To respond to customer service requests
• To ensure the safety and well-being of pets in our care
• To comply with legal obligations
• To analyze website usage and improve user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Email marketing platforms
• Website hosting services
• Analytics providers

4.2 Emergency Situations

We may share information with veterinarians, emergency services, or your designated emergency contacts if necessary for your pet's health and safety.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights or the safety of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of physical documents
• Regular staff training on privacy and security practices

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Your relationship with our services

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Correction

You have the right to access and request correction of your personal information. Contact us to review or update your information.

8.2 Opt-Out

You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

8.3 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

8.4 Deletion

You may request deletion of your personal information, subject to legal and business requirements.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.